Terms of Service
100% Live Arrival Guarantee
We guarantee that our animals will arrive alive and healthy. With that being said, we require that there is someone home at the time of arrival and that the temperature is within 45F-85F. We will mutually agree on a shipping date before any animals are shipped to ensure availability and temperatures on both ends.
Shipping is offered via Fedex Overnight. Shipping is preferred early in the week (Mon-Wed) to insure that a gecko will not be stuck at a hub through the weekend due to unusual circumstances.
At the moment, shipping can only be made to the 48 continental states. International shipments are not a current possibility.
Please ensure that the shipping address provided is correct in order to validate this guarantee.
We accept PayPal, Venmo, Cash App, and BTC/ETH.
Payment plans available upon request.
Purchases Are Final
All live animal purchases are final. No refunds will be provided unless an animal is DOA and there is no item available of equal value for replacement. In case of DOA, I must be contacted with photographic proof within 1 hour of arrival. A replacement or store credit will be provided. Orders must be paid in full before they are shipped.
We offer a 7-day health guarantee because we are confident that your new pet is going to be 100% healthy upon arrival for the days to come. The only reason why our health guarantee is not longer is because we have no way of monitoring any improper husbandry from inexperienced keepers. If there are any concerns with the animal, please do not hesitate in contacting me in order to avoid any potential problems. This health guarantee does not cover outside injuries such as tail loss, attacks by other animals, keeper mistakes, etc.
Every animal that is sold as male or female is 100% guaranteed to be sexed accordingly. Any animal that is sold as unsexed but labeled probable male or female or pores seen or not seen is not guaranteed. This is our best effort to pore sex the animal but it is not always accurate. The bigger the animal, the more accurate the observation.